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What Governs Your Account on wk888

The terms on this page set out the rules that apply to your account, your deposits, and how we handle your data — all scoped to where local law permits access.

Account TermsPrivacy & DataCookie PolicyJurisdiction NoticeUser Rights
wk888 What Governs Your Account on wk888
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about how these terms apply to your account, or you need to raise a data request, the three channels below connect you to the right team. General account queries about Touch 'n Go eWallet or Boost deposits are handled by front-line support; formal legal or data requests should be flagged clearly so they reach the compliance team directly.

Live Chat Available directly from the lobby on any device. Flag your query as a legal or data matter so it routes to the right team, not general account support.
Email — Legal Send formal data requests, account closure notices or policy disputes to our legal address. Include your registered account ID and the specific clause you are referencing.
Account Settings Some policy actions — such as updating your linked wallet between Touch 'n Go eWallet and GrabPay, or amending contact preferences — can be handled directly inside your account settings without contacting support.
ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Your account security and data handling are not afterthoughts. Every login on wk888 — whether you come in through a mobile browser in Kuala Lumpur or switch to a desktop session later — is verified through OTP authentication tied to your registered number. Here is what we do on the back end to keep your information and account balance secure.

Data Retention

We hold your account and transaction records for the period required under applicable law. You can request a summary of what we hold by contacting the legal team via email with your account ID.

Cookie Handling

We use session cookies to keep you logged in across browser tabs and strictly functional cookies to remember your preferred wallet — for example, Touch 'n Go eWallet or Boost — at the checkout step.

Account Security

OTP verification is required at login and at withdrawal initiation. If your registered number changes, you must verify the new number before any linked wallet — GrabPay, Boost or others — can process a withdrawal.

Right to Request Changes

You may request correction of inaccurate personal data or ask us to delete your account record. Requests are processed within the timeframe stated in our Privacy Policy document, accessible from this page.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data rights and how our policies apply to everyday account actions — including deposits via local wallets and withdrawal verification steps.

Account access depends entirely on local law in your jurisdiction. You must confirm that online gaming is permitted where you are located before registering. We do not make that determination on your behalf.

We record the transaction amount, timestamp and your account ID. We do not store your full eWallet credentials — payment authentication happens inside the Touch 'n Go eWallet or Boost app on your device.

Submit your dispute through the live chat channel and label it clearly as a formal dispute. Include your account ID, the transaction date and amount. Messages sent through social media are not accepted as formal notices.

Yes. Send a deletion request to our legal email with your registered account ID. We process requests within the period stated in the Privacy Policy, subject to any retention obligations under applicable law.

Revised terms are published on this page with an effective date. Continued use of your account after that date constitutes acceptance. If you do not agree, close your account and withdraw your balance before the revision takes effect.

Session cookies are required for login continuity and wallet preference memory — for example, keeping your preferred GrabPay or Boost option selected at checkout. Non-essential cookies can be declined via the cookie preference panel.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.